Shipping policy

Shipping & Delivery Policy

At Nkwenkwezi Studio, we aim to ensure that your order reaches you safely and efficiently. Please review the information below before placing your order.

Order Processing

Orders are processed once payment has been successfully received and confirmed.

As selected wigs may be ordered specifically for your order, please allow approximately 3–5 business days for order processing before dispatch.

Processing time and courier delivery time are separate. Once your wig has been received and inspected by Nkwenkwezi Studio, it will be dispatched as soon as possible. You will be notified once your order has been dispatched.

During busy periods, promotions or public holidays, processing and delivery may take slightly longer than usual.

Nationwide Delivery

Nkwenkwezi Studio offers delivery throughout South Africa.

The applicable delivery fee and estimated delivery timeframe will be displayed at checkout before payment is completed.

Delivery timeframes are estimates and may be affected by the courier, destination, public holidays, weather or other circumstances outside of our reasonable control.

Courier Deliveries

Once your order has been dispatched, tracking information will be provided where available.

Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.

Nkwenkwezi Studio cannot be held responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete information supplied by the customer. Additional delivery costs arising from an incorrect address may be charged to the customer where applicable.

Local Delivery / Collection

Where local delivery or collection is available, arrangements will be communicated directly with the customer.

Please do not select or assume collection unless this option has been made available or confirmed by Nkwenkwezi Studio.

Delivery Delays

While we aim to have orders delivered within the estimated timeframe, courier delays may occasionally occur.

If your order is significantly delayed, please contact us and we will assist with following up on the shipment where possible.

Damaged or Incorrect Deliveries

Please inspect your order after receiving it.

If your parcel arrives damaged, or you receive an incorrect item, please contact us as soon as reasonably possible with your order number and clear photographs or videos of the parcel and product.

Please refer to our Refund & Returns Policy for further information regarding defective, damaged or incorrect products.